第一章 礼仪概述
第一节 礼仪的内涵与起源······················································································································ 1
第二节 礼仪的原则与功能··················································································································· 11
第三节 礼仪教育与礼仪修养··············································································································· 15
第四节 大学生提升礼仪修养的意义································································································· 18
第二章 个人形象礼仪
第一节 仪表礼仪：着装、发型与面容···························································································· 22
第二节 仪态礼仪：站姿、坐姿、走姿等······················································································· 32
第三节 言语礼仪：声音、语速与语气···························································································· 41
第四节 个人卫生与体味管理··············································································································· 44
第五节 体态语言······································································································································ 46
第三章 日常交往礼仪
第一节 称呼与问候的艺术··················································································································· 51
第二节 介绍与握手的规矩··················································································································· 56
第三节 礼貌用语与禁用语··················································································································· 62
第四节 拜访礼仪······································································································································ 64
第五节 待客礼仪······································································································································ 66
第四章 校园生活礼仪
第一节 课堂礼仪······································································································································ 70
第二节 大学图书馆礼仪························································································································ 73
第三节 宿舍生活与校园相处礼仪····································································································· 75
第四节 食堂就餐礼仪····························································································································· 79
第五节 校园活动与社团礼仪··············································································································· 82
第五章 公共场所出行礼仪
第一节 公共场所礼仪····························································································································· 89
第二节 交通礼仪概述····························································································································· 96
第三节 不同出行方式礼仪··················································································································· 98
第六章 通信礼仪
第一节 电话礼仪···································································································································· 105
第二节 电子邮件与书信礼仪············································································································ 108
第三节 社交媒体使用礼仪················································································································· 112
第四节 视频会议与在线交流礼仪··································································································· 118
第七章 公共活动礼仪
第一节 参加讲座与会议的礼仪········································································································ 124
第二节 文艺演出与体育赛事观赏礼仪·························································································· 126
第三节 志愿服务与社会实践礼仪··································································································· 129
第四节 国际交流与海外访学求学礼仪·························································································· 131
第五节 演讲礼仪···································································································································· 135
第六节 庆贺礼仪···································································································································· 140
第八章 恋爱、婚姻与家庭礼仪
第一节 恋爱、婚姻应遵守的礼仪规范·························································································· 146
第二节 家庭角色与责任······················································································································ 150
第三节 家庭聚餐与节日庆典礼仪··································································································· 154
第四节 处理婚姻、家庭矛盾的礼仪智慧····················································································· 156
第九章 求职面试礼仪
第一节 求职信和简历·························································································································· 162
第二节 面试前的准备工作················································································································· 165
第三节 面试礼仪···································································································································· 168
第四节 求职办公礼仪·························································································································· 175
第十章 礼仪修养与自我提升
第一节 自我认知与情绪管理············································································································ 181
第二节 人际交往中的同理心与包容······························································································ 184
第三节 礼仪修养的提升需要终身学习·························································································· 187
礼仪知识测验············································································································································· 191
参考文献······················································································································································ 198